Return & Refund Policy
Last Updated: July 2026
1. 30-Day Return Window
Returns accepted within 30 days of the date your order is received.
2. Eligibility
- Item is unused and in original condition
- Original packaging is intact
- Order number is included
3. How to Start a Return
- Email support@trustedheatingsystemshub.com or call (855) 702-2341.
- Share your order number and reason.
- Follow the prepaid return label and instructions emailed to you.
- Ship to Ecom Fire INC, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
4. Refund Method & Timing
Refunds are issued to the original Visa or Mastercard within 5–7 business days after inspection.
5. Return Shipping Costs
Return shipping is the customer's responsibility unless the item is damaged or incorrect.
6. Damaged or Incorrect Items
Contact us within 7 days with your order number and a photo. We will send a replacement or refund at no cost to you.
7. Exchanges
Exchanges are handled as a return plus a new order. Contact us first to confirm availability.
8. Contact Us
Email: support@trustedheatingsystemshub.com | Phone: (855) 702-2341 | Ecom Fire INC, 4711 34th St. N. Suite F, St. Petersburg, FL 33714